Horizon Dealer Portal

Warranty

Your claims.

AllSubmittedIn reviewParts orderCreditedRefused

Claim	Serial	Dealer	Machine	Failure	Failure mode	Stage	Parts	Submitted
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#	Serial	Dealer	Purchased	Invoice	Registered	Status
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New warranty claim

‹ All claims

Draftyou

Submitted

Horizon review

Decision

Parts order / credit

RMA returnif asked

01

Machine

Serial number *Type the serial from the plate or scan the QR label.

Claim type

WarrantyZero-hectareGoodwillCampaign

02

Failure

Same fields as the Legacy claim

Date of failure *

Date of repair

Hectares at failure

Job number (your reference)

Failed part number

Failure mode *

Symptom · cause · remedy *0 / 8,000

03

Parts fitted

No parts yet. Pick from the drawings opens the parts book in claim mode: every “Add to cart” button becomes “Add to claim”, and you come back here with the list filled in.

Warranty parts are priced at the Urgent / Warranty level (−15%). Horizon decides parts order vs credit after review.

04

Labour & travel

Hours claimed

Travel (miles)

Reason for extra time (if over the standard repair time)

05

Evidence

Failure images *

Serial platerequired Hectare counterrequired Failed partrequired

Repaired images

After repairoptional

06

Submit

Your name

Your email

The information is true, the parts listed were fitted to this machine, and failed parts flagged for return will be sent within 30 days of approval.

Warranty claim

‹ All claims